For Immediate Assistance Please Call: 250-493-2929

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The overwhelming feelings of despair, disbelief, shock, and numbness caused by the passing of a loved one cannot be conveyed by mere words. Even when the death is expected, the pain that loss brings can still be devastating.  In truth, no one is completely prepared for the death of someone close to their heart.

During this difficult time, there are decisions to be made immediately, arrangements to be coordinated, and a lot of things to be considered for your loved one’s final farewell. We at Kettle Valley Memorial understand how this may feel overwhelming, especially with the grief you’re feeling over the loss. Please know that we are here to help and support you. 

On this page, we’ve put together helpful information to guide you through this process.


If your loved one passes away while under the care of a facility — such as a nursing home or a hospital — staff from the facility will contact you and notify your loved ones family physician.

If the death occurred in the workplace or at home, you will need to get in touch with his/her physician or emergency medical personnel, as the cause of death must be identified and indicated in legal documents.

In the event that no one was present at the time of death, you will need to contact the police before moving the deceased to another location.


Our caring funeral director can assist you with getting the funeral arrangement process started. Our staff will collect information from you in order to facilitate the transfer of your loved one’s remains to our facility. You would also be asked if the deceased has made pre-arrangements and whether or not you’d like for him/her to be embalmed. While of course you can ask any questions you have in your mind during this call, note that once you visit the funeral home, we can discuss the arrangements in greater detail.

During this call, you’ll also be informed about the things that you need to bring with you like the clothes your deceased loved one will use for the burial.

Items to bring to the with you to the funeral home are:

- Driver's License or ID card

- Social Insurance card

- BC care card # (may also be found on the back of the drivers license)

- Birth certificate if possible

- Picture (for any obituaries)

- Clothing (for either burial or cremation)

 Feel free to call us whenever you feel the need to (250)493-2929. Remember that we are here to listen to you, help you, and guide you during this difficult and trying time.


On your first meeting with us, we will discuss the arrangements for your loved one’s burial. You will be shown a list of our packages/services so you can decide what suits your family’s preferences and budget. You will be asked whether you’d prefer burial or cremation arrangements and optionally you would select a casket, schedule a time and date for the services, decide on the location of the burial, draft an obituary notice, arrange for vehicle services, and select pallbearers.

We would also use this opportunity to inquire about your loved one for us to have a better understanding of the person the services will honor. It will be extremely helpful if you can bring some memorabilia — photos, videos, treasured items, letters — that would give us a clearer picture on how you envision paying tribute to your loved one.


In the Province of British Columbia there are three different types of death certificates. 1) Physicians Medical Certificate of Death 2) Coroners Medical Certificate of Death 3) Provincial Death Certificate.
The type of death certificate the family will be looking for is the Provincial Death certificate. This is a government issued document that the funeral home can print off and give to the executor or next of kin. The cost for each death certificate is $27.00. This price is set by the BC government and may change. To produce a death certificate, the funeral director will ask as series of person questions about the deceased called vital information. The funeral director will take the answers to those question and upload them with BC Vital Statistic. Its take usually no longer than 48 hours, from the time of arrangements, for the family to have the death certificates. At Kettle Valley Memorial it is our recommendation the the family orders minimum two death certificates. When ordering death certificates, one needs to think about the size of the deceased's estate. The bigger the estate, the more death certificates may be needed. 

Companies or agencies that will require seeing a death certificate are:
- Lawyers/Accountants/Financial Planners
- Banks
- Government Offices
- CPP 
- Insurance Agencies
- Credit agencies

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