Professional – Compassionate – Helpful – Knowledgeable – Insightful Having never dealt with the “business” side of losing a loved one, I had no idea what was first and what was last, what was up and what was down. I have heard horror stories about everything you need to do when a family member passes.....the paperwork, the notifications, the logistics, my head was spinning. Then a family member recommended I call KVM and talk to Kevin. Boy was I grateful for their suggestion and for Kevin. He and his team threw on their capes and went to work. Everything happened seamlessly and quickly. I cannot say enough good things about Kevin, his team and the way he runs his business. Thank you all so very much for taking such great care of us. I would HIGHLY recommend KVM.
I think most people would agree, that dealing with a family member’s death is a stressful ordeal. In our case, we lost a Sister far too young. Even during the difficult moments of making a decision on full burial versus cremation, he patiently guided us through the process. Kevin was thoughtful, professional and compassionate. Kettle Valley Memorial provided the right support during a difficult time!
When my mother-in-law passed away me and my family didn't know where to go for the funeral, we looked at reviews for Kettle Valley Memorial and decided to check it out and i am so glad we went with this place. Kevin was very kind and understanding, he helped us with everything and kept us up to date with everything he and Erin did. Thank you Kevin and Erin for all that you have done for my family
The love of my life passed from leukemia in Vancouver at the beginning of January, it was expected but sudden. We had spent a few days prior looking on Google together at funeral homes. I knew I had a bunch of things to arrange but I had no idea where to start. I called Kettle Valley Memorial immediately after his passing, at 730 in the morning, and Kevin answered on the second ring. Kevin listened attentively to my fears and concerns, answered all my questions, and explained every detail to me clearly and compassionately. Kevin and KVM were able to transport Shieran home from Vancouver to Penticton quickly, and carefully. They were able to make arrangements with me, over the phone, and through email as I arranged to get myself home. The patience and kindness they have shown me is immeasurable. I felt incredibly supported from death to cremation, and through everything else. I am so grateful I chose Kettle Valley Memorial. I would absolutely recommend them to anyone. Thank you so much.
My husband passed away suddenly after a long battle with cancer and KVM was my first call, as they had helped a friends family a few months prior. I am so glad I called them first. Right away Kevin put my mind at ease and made me feel way less alone and scared than I was feeling. I didn't feel scared of the unknown after speaking to him for five minutes, as he was so professional and comforting.. I knew my husband was in good hands. He was true to his word and drove in a snowstorm to pick up my husband within an hour after he passed. I was able to have the relief of knowing he was resting safely at his final destination by the evening of his passing. KVM was very compassionate while I organized finances, and put my mind at ease with any questions I had. They treated me as a first class client even though I only got a basic cremation package. The kindness they showed will never be forgotten. Thank you all, this client centered company is highly recommended by me!
Ron & I do not know what we would have done without Kevin . We were in Vancouver with our son in ICU. When we were told that our son would not be leaving the hospital Kevin automatically came to my thoughts. Kevin would call us almost daily to see how we were doing. We could hear the concern in Kevin’s voice. There are not enough words to be able to express our thanks to Kettle Valley Memorial. Thank you Erin for going to Vancouver to get our son. Kettle Valley Memorial is all about family. Thank you from the bottom of our hearts for being there for us from the beginning. Ron & Audrey Evans
Although devastated, I'm able to be grateful that Kettle Valley Memorial was recommended to me when my Dad passed away suddenly. I cannot thank Erin enough for everything, she made an extremely difficult time and process as easy as possible even with unusual circumstances that kept arising. Erin is truly kind, compassionate, and professional, as well as honest and straightforward about everything involved. I highly recommend KVM to anyone needing funeral services. Thank you again, Erin.
Kevin, the owner, is very accommodating and professional besides being genuinely nice. There were no hidden costs after the fact, also no up - selling. We didn’t realize at first that Kettle Valley Memorial is in Penticton, but it was not a problem. Kevin came to kelowna three times in total and didn’t even charge extra for his travel time...so impressed with the service we received.
I first met Kevin when my mother and I went to him to plan her funeral. He was kind, respectful and accommodating. Her passing was a very difficult time for me and his support and attention to detail in executing her service was welcomed and appreciated. In a recent passing of my stepfather, I reached out to Kettle Valley Memorial. Kevin and his team were wonderful. Kettle Valley Memorial offers an elevated standard of service while maintaining compassion and integrity. Without hesitation I would highly recommend their services. My mother and stepfather were incredibly important to my world and in their passing, they were honoured and celebrated in the best possible way.
On behalf of the Lewis family, I would like to thank Kevin and Erin for their compassion and professionalism regarding the care and respect for my sister Cara-Lynn Leanne Lewis . These times are never easy, but the way you helped make this family tragedy more manageable and emotionally easier to get through was a blessing. We are forever grateful. Thank you for everything, Ron and Ingrid Lewis , Kaydence and Kenya Lewis of Princeton Sandra and Rick Metcalfe (Abbotsford)
I can’t say enough about the compassionate and professional service we rewceuced from both Erin and Kevin. They genuinely care about their clients and provide excellent service. They go above and beyond and took cate of items I didn’t know were necessary. Truly a wonderful company.
Kevin provided our family with exceptional compassionate service. As our families had to make arrangements from far away, Kevin made this seem seamless and less stressful. Thank you Kettle Valley Memorial.
Kevin was compassionate and helpful during a very difficult time. He is efficient and very good at communicating. We appreciate all that you did for us during this time Kevin. The Wards.
Kevin from Kettle Valley Memorial went above and beyond in terms of what I would ever have expected. He assisted with all matters and was always there during the difficult times with such compassion. My family went through a very tragic loss of a loved one and Kevin made all the difficult times a bit easier. I would highly recommend Kevin and his team at Kettle Valley Memorial.
Planning a funeral is never a pleasant business even if you are prepared for it. We were not, but Keven and his team walked us through every step with such kindness and patience. There are so many little things you can't even begin to think of and he made sure all the Ts were crossed and I's were dotted. We had called a couple of places and found the bigger chain businesses just a money grabbing circus . There was no upselling, and believe me there can be and ridiculous hidden costs which Kettle Valley does not implement. They take the time to listen to you and your wishes and do everything they can to make this unbearable time tolerable. I believe in supporting the local business and you will not be disappointed in your decision with Kettle Valley Memorial.
Kevin and Erin were absolutely amazing. The stress I was preparing for was completely removed after my first conversation. These two made the pain of losing my mom a peaceful journey. Every single part of the process was efficient and sincere. The paperwork they took care of on our behalf was organized and very appreciated. We had our small family service right at their facility . Best customer service I have received ever in BC. Thank you so much Kevin, Erin and Kettle Valley Memorial
Kevin and his team at Kettle Valley Memorial were very helpful and informative at the time of my uncles passing. Kevin was always available to talk about any concerns or any questions my family or I had. He was professional, respectful and seemed to be a very down to earth person which is something we needed at the time. We cannot express the gratitude we have for all the help we had from Kevin and his team. Thank you so much.
My dad passed and I looked into all the funeral services in Penticton for my mom. I got quotes from all of the businesses, Kettle Valley Memorial was by far the least expensive for the services provided. Also it’s the only family owned business, which makes it feel more personal. Kevin was absolutely wonderful and caring and helped my mom though everything she needed. Very easy and fast process. They were very good at giving us the services we wanted and didn’t try to up sell anything, plus they gave an “all in” price right from the beginning and there were no hidden fees or surprises. Dealing with the death of a loved one is tough but KVM was amazing at making it less painful, I would highly recommend!
And to quote my mom “it's nice when you feel like they really care about you even though they just met you”
Thank you for being there and understanding. Thank you for helping throughout the affair of preparing Steve for his next adventure. I appreciated everything you did for us.
My mother in law Sharon passed away June 1. We had no idea what needed to be done or where to start. Kevin was so incredibly kind, compassionate and helpful in guiding us through this emotional rollercoaster. Never more than a phone call away he made us feel valued and at ease with everything. So happy and grateful for KV memorial.
When life takes someone from you, we all need a "KEVIN" at KVM. He's such a kind, caring, sincere, and compassionate man who will lighten that heavy load you have before you know it. He goes out of his way to help you and to make sure things go smoothly. He's one remarkable human being and someone that will be highly recommended for a very long time, thank you Kevin.
Just wanted to send a quick thank you for all your help during my time of sadness. I would not have been able to cope otherwise. The most comforting thing said to me was when you said "Marlene is safe in my care now" That was so personal for me and for that I thank you as you never made me feel like a number. I don't like death but your professionalism and kind words are worthy of passing Kettle Valley to my family and friends. Again, Thank you so much.
I live out of province. Sadly my Mother passed unexpectedly. Given the COVID crisis & having a child; the circumstances just didn't allow me to be there. I was lost when I called KVM. I've never taken on such a task. Kevin personally took my call and gently gave me direction. He was professional, informative & most compassionate. Kevin genuinely cares. I knew he could be trusted. Being out of province, Kevin diligently called me with each step of the process. I cannot thank you enough Kevin. You supported & encouraged me & truly gave me strength. I don't doubt for a second that my Dear Mother is smiling down upon you for being such a bright light for me. I thank you.
Kettle Valley Memorial were wonderful. Kevin was so easy to relate to and so helpful with all arrangements. I would highly recommend their services.
Kevin and Lee, Just a note to let you know how much we appreciate your efforts on our behalf. Thank you very, very much! May God continue to bless you both, your precious daughters and may Kettle Valley Memorial prosper! Know of our love and prayers. In Christ’s love, -John & Evelyn B
I would like to extend my appreciation and heartfelt thanks for everything you have done for our family. You have gone above and beyond to meet and exceed our expectations. You have provided exceptional service and support for our family and friends during this experience. Again, thank you for your support before, during and after the passing of my father!
We are very grateful to Kevin, and Kettle Valley Memorial Team. Kevin was very knowledgeable and helpful. I am new in Canada and this is my first experience in my life but , he took care of everything with sincerity and respect. We were happy to use a local business that is so involved in our community. Thank you very much Kevin!
I would like to thank Kevin and Kettle Valley Memorial for being so helpful and kind. We had no idea what we were doing and KVM has been incredible. They have made this process as smooth as possible for my father and our family. I can't say enough about how great Kevin has been. I would highly recommend using them.
We are very grateful to Kevin, and Kettle Valley Memorial. Kevin was very knowledgeable and helpful. He took care of everything with sincerity and respect. We were happy to use a local business that is so involved in our community. Thank you Kevin!
Our Family cannot thank Kevin and the team at KVM for all their help and support. These times can be so very challenging that its comforting to have such a professional service there to help you through the details. KVM deserves more than 5 stars... I would recommend them to anyone. Thanks again for everything.
This family-owned and operated business recently have organized a few events at their beautiful memorial home called The Death Cafe. It's where people gather to eat cake, drink tea and talk about death! I must say I was so impressed with the whole outcome of the event and left feeling inspired. Lee and Kevin made all the guest feel so welcomed and comfortable. I will definitely be going to the next Death Cafe!
Kevin, Lee and Erin provided amazing and compassionate support at a time when my family and I needed it most. Their guidance was calming, caring, and knowledgable, and I would highly recommend their services. They were available to me, had solutions to whatever I needed, and they looked after so many details that would have otherwise been really overwhelming, and I cannot thank them enough. We are very fortunate to have Kettle Valley Memorial in Penticton.
It sure is nice to see a locally owned family run business that gives back to the community in countless ways. Not just by handing money over - but by actually rolling up their sleeves and doing the volunteer work. Kevin and Lee deliver backpacks of food to kids in need every single week of the school year. I've seen Kevin volunteer his time to wash windows, sit at a desk and sell raffle tickets for local charities, and I've seen them both make soup for women in need in our community. These are just a few examples. I could list hundreds of ways these two have given back. They genuinely care about our community and the people in it. Their compassion and empathetic tenancies are first class. THESE are the people who I will always recommend to anyone during a time of grief and sorrow.
We contacted Kettle Valley Memorial for an urn for our dog, Blue who recently passed. Kevin was so helpful with the selection process and his prices are very reasonable. Many people might not realize they have plenty of options for pet urns and keepsakes; we’d highly recommend Kevin and his staff for helping us commemorate our 4 legged friends as well!
As sad as this day was for my family we had the best people helping us through this. Lee and Kevin were easy to deal with and made the whole process very easy.
Kevin and his team are always so accommodating and professional. They offer a more modern approach to funeral services which is a nice change. I would highly recommend their services.
Kevin and the staff at Kettle Valley Memorial were lovely to have at our side during this difficult time. They took most of the responsibilities off our shoulders and allowed us to spend time with our family while they set everything up. It all turned out perfectly and I appreciate all their hard work. They offer great products for a reasonable price and even better customer service. I can not recommend them highly enough
In our great time of sadness we chose Kettle Valley Memorial to help us through. Kevin is the kindest, most caring, compassionate man whom conducts himself in a very professional manner. He guided us through the process with great ease and he took care of all the fine details for us. We highly recommend Kevin and Kettle Valley Memorial, he provides an exceptional service. Thank you so much for everything
Kevin showed us such a compassionate side of humanity when we were caught in a tornado....He guided me through something un imaginable with such kindness and understanding...gave us all the time we needed, explained things over and over and gently helped me take every step of this challenging process one moment at a time and is still only a message away.. The generosity and guidance from their family to mine will never be forgotten and will be forever be part of my life.. Thank you for being the calm in my storm...
We highly recommend the expert professional care provided to our family by Kevin and his wife during a difficult time. From the moment we met with Kevin we knew we could trust him to honor our mother’s final wishes. He helped us every step of the way and ensured that the details were taken care of so that we could celebrate the life of our mother. Thank you!
Having dealt with Kevin Smith at a previous Funeral Home, my family and I received professional and respectful service at a very difficult time. Everything was taken care of with the up most attention to detail of the highest level. KVM is a great new addition to Penticton.
I am grateful for the compassionate, professional, no-pressure service that Kevin provides. When I was in a time of need, he stepped up to ensure that I did not have to worry about anything, carrying out the arrangements for my mom exactly the way that she would have wanted.
I have just lost my husband and the service that I received from Kettle Valley Memorial was second to none. Kevin is so compassionate and so helpful it made me feel at ease. Thank you for the wonderful service and the care you have given to me and my family I highly recommend you to anyone who needs the most compassionate and care they need.Thanks Kevin and Val for everything you’ve done
We would highly recommend Kevin at KVM. His understanding and gentle manner in our time of need made our journey of losing a loved one so uncomplicated. He is so genuine and compassionate. Thank you Kevin.
Kettle Valley did an exceptional job handling our fathers affairs and memorial. Kevin Smith was very professional, knowledgeable and helpful throughout the entire process. It was a difficult time and he went out of his way to make it much easier for all of us. I would highly recommend Kettle Valley Memorial. Thank you Kevin.
Kevin Smith is the most caring compassionate person one could ever meet. Being a funeral director was his life passion from a very early age.
The first time I ever saw your caring, loving, respectful attitude, as a funeral director, was at my friend’s funeral 12 yrs ago. The family said you went ‘above and beyond’ anything they had expected. I could see this was your Calling In Life.. I had never experienced someone with an attitude of such compassion and empathy. And your attention to detail excelled any I had heretofore seen.I could tell you, Kevin Smith, loved your job. And I see you still do. Thank you for staying in this business.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.